This privacy notice tells you what to expect us to do with your personal information.
Contents
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- Sharing information outside the UK
- How to complain
1. Contact Details
Telephone: 01892 251662
Email:
info@bramallhomes.co.uk
2. What Information We Collect, Use, and Why
To provide services and goods, including delivery
We collect or use the following information:
- Names and contact details
- Addresses
- Health and safety information, including incident investigating details, reports, and accident book records
- Photographs or video recordings
- Identification documents
Special category data: We also collect health information to provide services and goods. This information is subject to additional protection due to its sensitive nature.
For the operation of customer accounts and guarantees
We collect or use the following information:
- Names and contact details
- Addresses
- Account information, including registration details
For service updates or marketing purposes
We collect or use the following information:
- Names and contact details
- Addresses
- Records of consent, where appropriate
To comply with legal requirements
- Name
- Contact information
- Identification documents
- Health and safety information
- Any other personal information required to comply with legal obligations
Special category data: We also collect health information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature.
For dealing with queries, complaints or claims
- Names and contact details
- Addresses
- Photographs
- Customer or client accounts and records
- Information relating to health and safety
- Correspondence
Special category data: We also collect health information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature.
3. Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information.
Your data protection rights
Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to correct inaccurate or incomplete information.
Your right to erasure: You have the right to ask us to delete your personal information.
Your right to restriction of processing: You have the right to ask us to limit how we use your personal information.
Your right to object to processing: You have the right to object to the processing of your personal data.
Your right to data portability: You have the right to ask that we transfer your personal information to another organisation.
Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time.
4. Where We Get Personal Information From
- Directly from you
- Suppliers and service providers
5. How Long We Keep Information
| Data Type |
Retention Period |
| Lead enquiries |
2 years from last contact |
| Client and project records |
12 years after project completion |
| Site sign-in records |
3 years |
| Incident reports |
Minimum 3–10 years |
6. Who We Share Information With
- Google LLC (USA)
- Squarespace Inc (USA)
- Insurance companies
- Professional or legal advisors
- Regulatory authorities
- Warranty providers
- Emergency services
7. Sharing Information Outside the UK
Where necessary, we will transfer personal information outside of the UK in compliance with UK GDPR.
8. How to Complain
If you remain unhappy, you can complain to the ICO.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website:
https://www.ico.org.uk/make-a-complaint
