Bramall Homes Ltd

Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

1. Contact Details

Telephone: 01892 251662

Email: info@bramallhomes.co.uk

2. What Information We Collect, Use, and Why

To provide services and goods, including delivery

We collect or use the following information:

Names and contact details
Addresses
Health and safety information, including incident investigating details, reports, and accident book records
Photographs or video recordings
Identification documents

Special category data: We also collect health information to provide services and goods. This information is subject to additional protection due to its sensitive nature.

For the operation of customer accounts and guarantees

We collect or use the following information:

Names and contact details
Addresses
Account information, including registration details

For service updates or marketing purposes

We collect or use the following information:

Names and contact details
Addresses
Records of consent, where appropriate

To comply with legal requirements

We collect or use the following information:

Name
Contact information
Identification documents
Health and safety information
Any other personal information required to comply with legal obligations

Special category data: We also collect health information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature.

For dealing with queries, complaints or claims

We collect or use the following information:

Names and contact details
Addresses
Photographs
Customer or client accounts and records
Information relating to health and safety
Correspondence

Special category data: We also collect health information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature.

3. Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights.

Your data protection rights

Your right of access

You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

Your right to rectification

You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

Your right to erasure

You have the right to ask us to delete your personal information.

Your right to restriction of processing

You have the right to ask us to limit how we can use your personal information.

Your right to object to processing

You have the right to object to the processing of your personal data.

Your right to data portability

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

Your right to withdraw consent

When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting and using your data

For providing services and goods:

Contract: We have to collect or use the information so we can enter into or carry out a contract with you.

Legitimate interests: We collect contact details and project information from prospective clients who enquire about our construction services. This allows us to respond to enquiries, assess project requirements, and provide accurate quotations. Without this information, we could not evaluate whether we can assist or provide pricing. The individual benefits by receiving a tailored response to their enquiry. The information collected is limited to what's necessary (name, contact details, project description) and is only used to progress the enquiry. We do not share this information with third parties for marketing purposes. Individuals can request deletion of their information at any time if they decide not to proceed.

For customer accounts and guarantees:

Contract: We have to collect or use the information so we can enter into or carry out a contract with you.

For service updates or marketing purposes:

Contract: We have to collect or use the information so we can enter into or carry out a contract with you.

Legitimate interests: We retain client contact details after project completion to provide warranty support, respond to any issues that arise, and occasionally inform past clients of relevant services. Clients benefit from continued support and awareness of services that may be useful for future property work. Communications are infrequent and relevant to the services we provide. Recipients can opt out at any time by contacting us directly. We do not share contact details with third parties for marketing purposes.

For legal requirements:

Legal obligation: We have to collect or use your information so we can comply with the law.

For dealing with queries, complaints or claims:

Contract: We have to collect or use the information so we can enter into or carry out a contract with you.

Legitimate interests: We retain records of client communications, project details, and any complaints or issues raised to respond effectively and to protect both parties in the event of a dispute or claim. This benefits clients by ensuring continuity of service and accurate records of agreements and resolutions. Records are retained for a reasonable period in line with limitation periods for construction claims (typically 6-12 years). Information is only used for resolving issues and defending claims, not for unrelated purposes. Individuals can request access to their records at any time.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

4. Where We Get Personal Information From

Directly from you
Suppliers and service providers

5. How Long We Keep Information

We retain personal information for different periods depending on the type of data and its purpose:

Data Type	Retention Period
Lead enquiries (no contract)	2 years from last contact, then deleted unless converted to a project
Client and project records	12 years after project completion (reflects limitation periods for construction-related claims under the Limitation Act 1980)
Site sign-in records	3 years from the date of visit
Incident and accident reports	Minimum 3 years; longer for serious injuries or if a claim is ongoing. RIDDOR reportable incidents are retained for 10 years
Employee and subcontractor records	6 years after the working relationship ends
Client Portal accounts	Retained while active, then 12 years after project completion in line with project records
Correspondence and messages	Retained with the associated project or enquiry records

We regularly review stored data and securely delete information that is no longer required.

7. Sharing Information Outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation	Category	Country	Transfer Mechanism
Google LLC	Cloud hosting and storage provider	United States of America	Addendum to the EU Standard Contractual Clauses (SCCs)
Squarespace Inc	Website hosting provider	United States of America	Addendum to the EU Standard Contractual Clauses (SCCs)

Where necessary, our data processors may also share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

8. How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

1. Contact Details

2. What Information We Collect, Use, and Why

To provide services and goods, including delivery

For the operation of customer accounts and guarantees

For service updates or marketing purposes

To comply with legal requirements

For dealing with queries, complaints or claims

3. Lawful Bases and Data Protection Rights

Your data protection rights

Your right of access

Your right to rectification

Your right to erasure

Your right to restriction of processing

Your right to object to processing

Your right to data portability

Your right to withdraw consent

Our lawful bases for collecting and using your data

For providing services and goods:

For customer accounts and guarantees:

For service updates or marketing purposes:

For legal requirements:

For dealing with queries, complaints or claims:

4. Where We Get Personal Information From

5. How Long We Keep Information

6. Who We Share Information With

Data processors

Others we share personal information with

7. Sharing Information Outside the UK

8. How to Complain